Our office ‘all-rounder’ and customer service super star Emma is excited to be growing with the business.
Emma initially came on board to help out with data entry and moved into a full time role assisting with quotes, invoicing and general administration. She also helps customers over the phone and in store to find solutions and works closely with the water technicians to ensure their days run smoothly.
“I love that not every day is the same. It’s always different and there’s always something new to learn. It is an ever growing business and I love that I get to grow along with it and be part of the experience. The team is great to work with and everyone gets on very well which makes the day flow,” she says.
Prior to joining the PALSR team Emma was working for Queenstown Resort College as their Future Student Advisor, assisting with their sales and marketing, website, filming marketing videos and running holiday programmes for sixty students each school holidays, showing them what the college had to offer.
“I was lucky because I actually studied at the Queenstown Resort College then went out and worked in the industry for a few years working in 5-star resorts and adventure tourism companies like One and Only Hayman Island and Real Journeys Queenstown before being offered a job to work back at the College,” she says.
Outside of work Emma loves spending time with friends and family and getting out in the sunshine and being active – hiking, netball, hockey and squash. “I have just recently signed up to play football, I was just signing up for a bit of exercise and forgot I have to kick a ball, but it’s great fun now that I am getting into the swing of things!” she says.
Emma’s tip from the field: Take each day as it comes. No day is the same and there will always be obstacles thrown your way. You just have to learn to take it on the chin and find the positives out of every moment. Also, when it comes to customer service, it’s like that saying ‘happy wife, happy life’, the same goes in business – ‘happy business/team, happy customers’.