Meet the Crew: Emma Power - Customer Service

Our office ‘all-rounder’ and customer service super star, Emma helps out in her spare time and is our go-to for overflow and helping with admin because she knows the business well from her full-time work with PASLR during the pandemic.

“I love that not every day is the same. It’s always different and there’s always something new to learn. It is an ever growing business and I love that I get to grow along with it and be part of the experience. The team is great to work with and everyone gets on very well which makes the day flow,” she says.

Prior to joining the PALSR team Emma was working for Queenstown Resort College as their Future Student Advisor, assisting with their sales and marketing, website, filming marketing videos and running holiday programmes for sixty students each school holidays, showing them what the college had to offer.

“I was lucky because I actually studied at the Queenstown Resort College then went out and worked in the industry for a few years working in 5-star resorts and adventure tourism companies like One and Only Hayman Island and Real Journeys Queenstown before being offered a job to work back at the College,” she says.

Outside of work Emma loves spending time with friends and family and getting out in the sunshine and being active – hiking, netball, hockey and squash.

Emma’s tip from the field: Take each day as it comes. No day is the same and there will always be obstacles thrown your way. You just have to learn to take it on the chin and find the positives out of every moment. Also, when it comes to customer service, it’s like that saying ‘happy wife, happy life’, the same goes in business – ‘happy business/team, happy customers’.

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