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About Us

The PASLR story

After several decades creatively and strategically bringing people together to provide solutions across her three businesses; Replacement Lamp Services, All Pumps and Pure H2O, on April 1, 2020 Darlene Henshaw created one streamlined operation – PASLR – combining  the critical services of power, pumps and water to make it easier for customers’ to access a wide spectrum of essential services taken care of by the one company.

Keeping your lights on since 1989

The POWER arm of the PASLR business, Replacement Lamp Services is where it all began for founder and owner Darlene Henshaw.

In the late eighties there was a need in the market for a service that just changed light bulbs – there were a lot of property managers in large office buildings doing it themselves and no one was offering the service.

In 1991 when the Building Act came into effect, emergency lighting became a requirement on building WOFs. Replacement Lamp Services were one of the first companies in New Zealand to be certified to carry out emergency lighting installation and maintenance.

As technology has evolved and lighting has become so much more efficient, we have had to shift focus. We now provide reliable and comprehensive options for LED lighting to customers – helping them transition to smarter, more energy efficient lighting and still specialise in fast, hassle free lighting and electrical maintenance – from flickering lights to switch board upgrades.

“We have a small team of qualified, friendly and diligent electricians who really get to know the premises and the people with whom they call on regularly. What sets us apart from our competitors is that personal service backed by expertise, the best quality products and a genuine focus on the safety and care of both people and property,” says Darlene.

Power in her DNA

Before Replacement Lamp Services Darlene ran a company her grandfather started importing car lamps. It was a time before the car market was deregulated and the business was very successful, selling to distributors such as Repco and Lucas. Her father and grandfather also launched a specialist lighting company providing projectors, medical lamps and other specialist lighting direct to businesses and later to electrical wholesalers. “At that time, my grandad and dad had the most knowledge in the whole of New Zealand when it came to specialist lighting,” says Darlene.

Thirty years in pumps

Several years after launching Replacement Lamp Services, Darlene found herself in the PUMP business.

In 1991 a man approached Darlene from a company called All Pumps to have some electrical work done. The work was carried out, but the bill was never paid, so in lieu of the debt Darlene offered to take over his company. Darlene jokes that at that time she had more opportunity than resource and a constant stream of ideas.

“We went to Davey to place an order for pumps but they wouldn’t take it and we had to go through the stringent process to apply for an account. Davey had only just come to New Zealand and were quite prescriptive as to where they would have dealers,” she says.

Several years later, in 2007, All Pumps received the first of many awards from Davey for selling the most pumps in the country. PASLR are now undoubtedly one of Davey’s top Master Dealers in New Zealand.

From humble beginnings, simply replacing a pump when it broke down, our business evolved. When it became law to carry out maintenance on pumps as part of a building’s WOF we took on the commercial side of things.

In 2008 we expanded into water filters and with a clear focus on marketing experienced exponential growth over the next several years.

“We have evolved to take on a whole system approach – building a capable team who are really amazing at home pressure systems – with a focus on residential properties and lifestyle blocks. We have a position in the market that we work to best practice – our technicians are qualified and work to the strictest safety standards. We put safety at the forefront of everything we do and we don’t cut corners on our workmanship,” says Darlene.

Pure H20

In 2017 we branched out with our water cooler servicing division and the subsequent filter market that evolved – Pure H20. Offering a comprehensive sales and installation service over a range of water sterilisation solutions, incorporating and improving existing set-ups. Our specialised team offer advice and options to suit a range of budgets, delivering not only safe, clear water to either your whole house or to your drinking faucet – but also maintaining excellent water pressure.